Shipping Policy

At ZK Fragrance, we want your order to reach you safely, smoothly, and without unnecessary delays. Every perfume is carefully checked and securely packed before dispatch so that it arrives in the best possible condition.

Please read the information below to understand our delivery options, estimated timelines, and shipping process.

Delivery Options

We currently offer the following delivery options:

Standard Delivery

Estimated delivery time: 4–7 working days
Shipping charges: Free

Standard delivery is available at no additional cost. This option is suitable for customers who do not require urgent delivery and are comfortable receiving their order within the usual delivery timeframe.

Express Shipping

Estimated delivery time: 1–3 working days
Shipping charges: Rs. 200

Express shipping is recommended when you need your fragrance sooner. An additional shipping fee of Rs. 200 will be added to your order.

Delivery timelines are estimates and may vary slightly depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside our control.

Order Processing

Once your order is confirmed, our team begins preparing it for dispatch. Every product is inspected before packing to ensure that the correct fragrance and quantity are being sent.

Orders are processed on working days. Weekends and public holidays are not counted as working days and may affect the processing or delivery timeline.

The estimated delivery period begins after your order has been processed and handed over to the courier service.

Order Confirmation

Please provide a valid phone number, complete delivery address, and accurate order details when placing your order.

Our team may contact you to confirm your order before dispatch. Delayed confirmation or an unanswered call may affect the dispatch timeline.

To avoid delivery issues, please make sure your address includes:

• Your full name

• Active phone number

• House, apartment, shop, or office number

• Street or area name

• City

• Any nearby landmark, if required

ZK Fragrance will not be responsible for delays caused by incomplete or incorrect contact and address information provided by the customer.

Tracking Your Order

Once your order has been dispatched, tracking information may be shared through your provided contact details.

Please allow some time for the courier system to update the tracking status after dispatch. In some cases, the tracking record may not appear immediately.

For assistance with your order, contact us at:

zkfragrance2026@gmail.com

When contacting us regarding an order, please include your full name, phone number, and order number so our team can assist you more quickly.

Delivery Attempts

The courier may contact you before delivering your parcel. Please keep your phone available and answer calls from unknown numbers while your order is out for delivery.

If the courier is unable to reach you or deliver the parcel, another delivery attempt may be made depending on the courier company’s policy.

Repeated missed calls, an unavailable recipient, an incorrect address, or refusal to receive the parcel may result in the order being returned to us.

Delayed Deliveries

We always aim to deliver orders within the estimated timeframe. However, occasional delays may occur due to:

• High order volumes

• Courier service disruptions

• Severe weather conditions

• Public holidays

• Road closures

• Remote delivery locations

• Incorrect or incomplete address details

• Situations beyond our reasonable control

If your order has not arrived within the expected timeframe, please contact us and we will help you check its status.

Remote and Unserviceable Areas

Some remote locations may require additional delivery time. Courier service availability can also vary by city or region.

If your address is temporarily unserviceable, our team may contact you to request an alternative address or discuss the available delivery options.

Damaged Parcel

We carefully pack every ZK Fragrance order to help protect it during transit. If your parcel arrives visibly damaged, opened, leaking, or in poor condition, please take clear photos or record a short video before opening or using the product.

Contact us as soon as possible at zkfragrance2026@gmail.com and include:

• Your order number

• Your full name

• Photos or video of the parcel

• Photos of the damaged product

• A short explanation of the issue

Our team will review the details and guide you accordingly.

Incorrect or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

Keep the original packaging and share clear photos or a video showing the products received. This helps us review the issue properly and provide an appropriate solution.

Changes to an Order

If you need to change your delivery address, phone number, fragrance, or delivery method, contact us as soon as possible.

Changes may only be possible before the order has been packed or dispatched. Once the parcel has been handed over to the courier, we may not be able to update its details.

Customer Responsibility

Customers are responsible for providing accurate contact and delivery information and ensuring that someone is available to receive the parcel.

Please check your phone number, address, selected products, and delivery option carefully before completing your order.

Contact Us

For shipping questions, tracking support, delivery concerns, or address corrections, please contact:

Email: zkfragrance2026@gmail.com

Our team will review your message and respond as soon as possible.

At ZK Fragrance, every order is prepared with care because we understand that receiving your fragrance should feel just as special as wearing it.

ZK Fragrance Carefully packed, securely delivered, and made to leave a lasting impression.